Your Data Protection is Our Commitment

Introduction and Overview

il89 is a safe and reliable online gaming platform for players in Bangladesh. This privacy policy ("Policy") describes how il89 ("we", "us", or "Platform") collects, uses, processes, and protects your personal information. This Policy applies to all individuals who use the il89 website and services.

By registering on our platform or using our services, you are considered to have accepted the terms of this privacy policy. If you do not agree with any terms of this Policy, please refrain from using our services. il89 reserves the right to modify this Policy at any time — any changes will be indicated by an updated date on the website.

What Information We Collect

il89 collects various types of information for the purpose of providing its services. Below is a detailed description of what types of information we collect and how it is collected.

2.1 Information You Provide Directly

For the purposes of registration and account management, you voluntarily provide the following information:

• Full name and date of birth (for age verification)
• Email address and contact information
• Password (stored in encrypted form)
• Payment method details — bKash, Nagad, Rocket, or Upay number
• Documents submitted for identity verification
• Information provided during customer service interactions

2.2 Automatically Collected Information

Certain information is collected automatically when you use our platform:

• IP address and device identification information
• Browser type and operating system information
• Pages visited and time spent on the website
• Data collected through cookies and similar tracking technologies
• Login time, logout time, and session details
• Gaming activity and transaction history

2.3 Information Received from Third Parties

In some cases we may also receive information from legitimate third parties, such as:

• Information received from identity verification agencies
• Transaction confirmation information from payment processors
• Risk assessment information received from fraud prevention agencies

Purpose of Information Use

il89 uses the information it collects only for specific and legitimate purposes. Under your privacy policy, we process information for the following purposes:

3.1 Account and Service Management

• Creating and managing your account
• Processing transactions — deposits and withdrawals (bKash, Nagad, Rocket, Upay)
• Activating gaming services and bonus offers
• Providing customer support and resolving complaints
• Sending password recovery and security alerts

3.2 Security and Compliance

• Detecting and preventing fraud, money laundering, and other illegal activities
• Completing identity verification (KYC)
• Enforcing responsible gaming policy — restricting access to those under 21 years of age
• Meeting applicable legal obligations

3.3 Service Improvement

• Improving the website and gaming experience
• Creating personalized bonus and promotional offers
• Resolving technical issues on the platform
• Sending important service-related notifications

Cookies and Tracking Technologies

il89 uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser that help make our services more effective.

4.1 Types of Cookies

• Essential Cookies: Required for the basic functionality of the platform — login sessions, security verification.
• Functional Cookies: Remember your preferences — language settings, display preferences.
• Analytics Cookies: Analyze website traffic and usage patterns to help improve the service.
• Security Cookies: Used for fraud detection and account protection.

4.2 Cookie Control

You can control or disable cookies by changing your browser settings. However, please note that disabling essential cookies may prevent some il89 services from working properly and may cause login issues.

Information Disclosure and Sharing

il89 does not sell your personal information to third parties. However, we may share information in the specific circumstances described below:

5.1 Service Providers

We work with trusted third parties to operate our services. These include payment processors (bKash, Nagad, Rocket, Upay), identity verification agencies, and technology service providers. All such service providers are contractually bound to comply with our privacy policy.

5.2 Legal Obligations

In response to court orders, legal investigations, or requests from regulatory authorities, we may disclose information in compliance with applicable law. Such disclosures are made to fulfill legal obligations.

5.3 Fraud Prevention

For the purpose of detecting and preventing fraud, money laundering, or other illegal activities, we may share necessary information with relevant agencies.

5.4 Business Changes

In the event of a business transfer, merger, or acquisition, user information may be transferred to the new owner. In such cases we will notify you in advance, and the new owner will also be bound to maintain the standards of this privacy policy.

Data Protection Measures

The security of your personal information is il89's top priority. We use industry-standard security technologies and practices that protect your information from unauthorized access, modification, disclosure, or destruction.

6.1 Technical Safeguards

• SSL/TLS encryption — all data transfers are completed using secure protocols
• Sensitive information (passwords, payment details) stored with strong encryption
• Active firewall and intrusion detection systems
• Regular security testing and vulnerability assessments
• Limited and controlled employee access — only necessary employees can access sensitive information

6.2 Payment Security

All financial transactions — deposits and withdrawals via bKash, Nagad, Rocket, and Upay — are processed in compliance with the Payment Card Industry Data Security Standard (PCI DSS). The minimum deposit amount is ৳200 and the minimum withdrawal amount is ৳500.

6.3 Response to Security Breaches

If a data breach is detected, we will immediately take the necessary steps and notify affected users within the timeframe required by law.

Data Retention Period

il89 retains your personal information only for as long as necessary. The retention period is determined based on the nature of the information, the purpose of use, and legal obligations.

7.1 Active Accounts

For the entire duration that your account remains active, we retain your account-related information. This information is necessary for providing services, maintaining security, and fulfilling legal obligations.

7.2 After Account Closure

Even after your account is closed, we may retain certain information for the following reasons:

• Transaction records necessary for resolving legal disputes
• Financial transaction data under anti-money laundering laws
• Inclusion in fraud prevention lists (where applicable)
• Information required to be retained as per regulatory authority guidelines

7.3 Data Deletion

After the specified retention period has ended, or where there is no legal obligation, we securely delete or anonymize your information.

Your Rights and Choices

il89 believes that you should have full control over your own personal information. Your rights are described in detail below:

8.1 Right to Access Information

You may request from us at any time to find out what information we hold about you. Much of your information can also be viewed directly from your account dashboard.

8.2 Right to Correct Information

If any of your information is incorrect or incomplete, you may contact us to request a correction. We will make the necessary corrections within a reasonable timeframe.

8.3 Right to Delete Information

In certain circumstances you may request the deletion of your personal information. However, some information may need to be retained by us for legal obligations or legitimate business purposes.

8.4 Right to Object to Processing

You may object to marketing communications or certain types of data processing. To opt out of promotional emails, use the unsubscribe link at the bottom of each email or contact us directly.

8.5 Request Process

For any privacy-related requests, contact us by email or through our 24/7 live chat. After verifying your identity, we will respond to your request within 30 days.

Protection of Minors

il89's services are intended only for individuals aged 21 or older. We do not knowingly collect any personal information from minors.

The age verification process at the time of registration ensures that only adults can open an account. If we become aware that a minor has created an account on our platform, we will immediately close that account and delete all associated information.

If you believe a minor has registered on il89, please contact us. We believe in responsible gaming and treat the protection of minors as a top priority.

Policy Changes and Updates

il89 may update this privacy policy from time to time. Changes to this policy may occur due to changes in services, legal obligations, or security improvements.

10.1 Notification of Changes

If there are significant changes to the privacy policy, we will:

• Update the date on this page of the website
• We will notify registered users via email
• If required, acknowledgment of the updated policy may be requested at the time of login

10.2 Meaning of Continued Use

Continued use of our services after any changes means you are considered to have accepted the updated privacy policy. If the new policy is not acceptable to you, please request to close your account.